Shipping And Tax

Coronavirus is having a significant impact with Australia Post and they are experiencing substantial delivery delays due to limited flights, social distancing and increased parcel volumes.

They have advised that they are behind at least 3 weeks and are trying their very best during this difficult time. Once your order has left our warehouse you will receive a tracking number and it may not be scanned again until delivery. Please keep checking that tracking number it should eventually move taking into consideration the three week delay. We appreciate your understanding at this hectic time. 

$7.95 Standard Delivery

We deliver orders Australia wide using Australia Post's e-Parcel system. The postage cost is calculated by cubic weight and is charged at $7.95 for all orders We aim to dispatch your order within 2-4 working days. Standard orders should be received within 10 working days from dispatch. Please note during busy sale periods we aim to dispatch your order within 4-6 working days, please bare with us! By placing an order with you are agreeing to your parcel being left at a safe location at your postal address, should there be no one to receive your order. For best security, we recommended that our customers use a business address where possible. 

Delivery to New Zealand

Postage and handling to New Zealand starts from AUD $20 and is via International AirMail which may take up to two weeks. At checkout, once you have entered your shipping address, the shipping cost will be displayed for you to select and confirm.

International Shipping

For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country 

You agree to indemnify Ergobaby Australia for any and all costs, fees and expenses incurred by Ergobaby Australia as a result of the violation of any local, state or federal laws or regulations or from tendering any prohibited item for shipment.