ErgoPromise Guarantee
As a parent, you want what's best for your baby and that's reflected in the choices you make. Through the years, you've chosen Ergobaby for carrying your little ones safely, comfortably, happily through life's adventure. It's an honour and responsibility that we take very seriously.
Carry with confidence
Superior quality. Safe, happy babies.
Ergobaby never settles for less than exceptional. From materials to workmanship, our carriers are built to last for years to come as your baby and family grows.
That’s why every Ergobaby carrier comes with the ErgoPromise Guarantee. If you find a manufacturing or material defect, we’ll replace your carrier at no charge.
We stand by our products so you can carry your precious cargo with confidence.
ERGOBABY WARRANTY POLICY AND GUIDELINES
Ergobaby products were designed to carry and comfort the most precious cargo of all. With this in mind, we use exceptional materials and workmanship to create products that families trust day after day, and in many cases, baby after baby. We strive to exceed your expectations not only for comfort and ergonomics, but also quality and durability, and stand behind all our products with outstanding customer service and warranties as described below.
The ErgoPromise Guarantee
(for applicable products manufactured in 2017 and after)
The ErgoPromise Guarantee covers all baby carriers (including wraps) manufactured in 2017 and after, and provides a 10 year limited warranty, from the time of initial purchase, against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.
The ErgoPromise Guarantee does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.
Applicable products eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.
*Manufacturing Defects
A manufacturing defect exists if the product departs from its intended design. Defective materials (straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered by Ergobaby’s warranties.
*Wear and Tear
All products are subject to normal wear and tear, which is damage that naturally occurs with normal use. All components and materials deteriorate over time, use and exposure to natural elements, and there is a natural breakdown and fading of fabrics over normal use and time.
1 Year Warranty
Ergobaby provides a 1 year limited warranty, from the time of initial purchase, on all products not covered by the ErgoPromise Guarantee or the 2 year warranty for strollers, against manufacturing defects* in materials and workmanship. Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect in these products.
This limited warranty does not cover damage caused by normal wear and tear*, accident (including lost/stolen products), improper care or cleaning, non-standard usage, misuse or negligence, or the natural breakdown of colors and materials over extended time and use. Only original, unaltered and unmodified items and workmanship are covered.
Applicable products eligible for this warranty are covered only as to the original owner, product must be purchased from an authorised Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.
Submit a Warranty Claim
If your product has legitimate manufacturing defect, please contact Ergobaby Customer Service so that we can assist you in determining which warranty may be applicable. Proof of purchase and return mailing of the applicable defective product may be required. Return shipments must be prepaid and insured. If the claim is determined to be valid, any replacement part or replacement product will be at the discretion of Ergobaby, based on the type of product returned and the availability of replacement parts, styles, models, colors and patterns.
All refunds and exchanges are handled through Bloom & Grow, the exclusive distributor for Ergobaby in Australia and New Zealand.
Different or additional warranty rights may exist in the purchaser’s jurisdiction. To the extent that different or additional warranty rights exist under the laws of the purchaser’s jurisdiction, those warranties shall apply and be in addition to the warranty rights referenced herein.