Product FAQ

Omni 360

Can I breastfeed with the Omni 360 baby carrier? How does that work?

Yes, as with all of our Ergobaby Carriers you can breastfeed while on the go. This can be done in either the hip or front-inward carry positions. Just loosen a bit the shoulder straps and slightly lower the waistbelt to position baby on your breast. Always stay vigilant while baby is breastfeeding. Make sure to reposition baby in a correct position immediately after breastfeeding and be careful to not overtighten the carrier.

Can I use the Ergobaby Omni 360 baby carrier with my newborn baby?

The Ergobaby Omni 360 baby carrier can be used with your newborn meeting the minimum weight and height requirements, in the front carry position facing you. Your newborn baby must weigh 3.2kg minimum and be at least 50.8cm tall.

Do I need to use the Ergobaby Infant Insert with the Omni 360 baby carrier?

The Ergobaby Omni 360 baby carrier has been specifically designed so you can carry your newborn baby (minimum 3.2kg) without the need of an Infant Insert. Easy to use, the Ergobaby Omni 360 carrier’s bucket seat gradually adjusts to your growing baby from newborn to toddler (3.2-20kg) to support your baby in an ergonomic M-shape position at all ages. Please refer to the label on the waistbelt or instructions to adjust the seat based on your baby’s height.

How do I adjust the Ergobaby Omni 360 baby carrier seat to my baby’s size?

The Ergobaby Omni 360 carrier adapts to your growing baby in just one step. Adjust the seat using the velcro tabs on the waistbelt based on your baby’s height: along the red lines for a baby between 50.8-61cm (~0-3 months), along the yellow lines for a baby between 61-71cm (~3-9 months), along the blue lines for a baby over 71cm (~9 months +).

How do I open the front buckles on the Ergobaby Omni 360 baby carrier?

At Ergobaby, safety is always a top priority. Given the construction of this particular carrier, we used double locking buckles to ensure a toddler baby could not accidently open the buckle while seated facing out in the carrier. Just squeeze the 2 sides like with a regular buckle, and lift the central tab at the same time. You can view our instructional video here:

Four Position 360

Are the Baby Carriers and Infant Inserts machine washable?

Yes, all of our Carriers and Infant Inserts (plus insert cushion) are machine washable.

As a parent, how do I decide: what is better for my child, facing in or facing out? And how can I know?

Parents form tight bonds with their children. Parents know their children and their children's moods and as a result, are in the best position to decide the optimal way to wear their children based on various factors, such as the situation, the child's mood and the estimated carrying time. Our Four Position 360 Carrier gives parents the option of making this decision based on their own individual needs as well as those of their child. The easy-to-use carrier allows for quickly changing between the different positions when circumstances and situations change.

At what age can I carry my baby in the back carry position?

Each parent and child is different but usually around 6 months your baby will be ready to be carried on the back and parents are comfortable not having their baby in direct line of sight. Baby must have strong head and neck control and be comfortably sitted consistently in the carrier in an ergonomic, frog-leg position with knees even to hips. People with larger babies who are more developed may choose to put their baby in the back carry position even earlier than 6 months especially for longer carry times since many parents find it more comfortable to wear heavy babies on their backs.

ErgoPromise Guarantee

What products does the ErgoPromise Guarantee cover?

Baby carriers and wraps.

What is the time span covered by the ErgoPromise Guarantee?

The ErgoPromise Guarantee provides a 10 year limited warranty, from the time of initial purchase, against manufacturing defects in materials and workmanship.

What type of defect is covered by ErgoPromise Guarantee?

This guarantee covers manufacturing defects on baby carriers and wraps. A manufacturing defect exists if the product departs from its intended design. Defective materials (buckles, straps, fabrics, etc.) or workmanship (stitching, seams, construction, etc.) are covered.

My carrier was given as a gift; is it covered by ErgoPromise Guarantee?

Carriers, wraps, and hip seats given as gifts are eligible for this warranty. The gift recipient must be able to demonstrate that it was purchased from an authorized Ergobaby seller. They also must be able to return product along with proof of purchase for an evaluation.

I received my carrier second hand; is it covered by ErgoPromise Guarantee?

Carriers, wraps, and hip seats eligible for this warranty are covered only as to the original owner, product must be purchased from an authorized Ergobaby seller, and must be returned to Ergobaby along with proof of purchase for an evaluation.

Does the ErgoPromise Guarantee cover carriers and wraps purchased in the past?

It applies to carriers, wraps and hip seats manufactured in 2017 and after.

Under the ErgoPromise Guarantee will you fix or replace my carrier or wrap?

Ergobaby will provide a replacement part or replacement product at its discretion for any manufacturing defect. Fixing a product or providing a refund are not remedies covered by this guarantee.

How does the ErgoPromise Guarantee apply if my product has been discontinued?

If the baby carrier, wrap or hip seat has a manufacture’s defect that cannot be remedied with a replacement part and the product has been discontinued, we will send you a new product of equal or greater value.

General FAQ


Can I breastfeed in the carrier?

Many mamas successfully breastfeed while using the Carrier. Here's a great video from our friend Jessica at The Leaky Boob:

Can I use my carrier if I am pregnant?

Many women have safely used the Ergobaby carrier throughout their pregnancy. However, this is very much an individual preference and we recommend you consult your health care practitioner if you choose to continue to carry your child beyond your fifth month of pregnancy.